Shipping Policy

Processing & Shipping

We process orders as quickly as possible so you can receive your WOWBROW products without unnecessary delays.

Orders placed before 12:00 PM (CET) on weekdays are typically processed and shipped the same day.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

Estimated Delivery Times

• Scandinavia: 2–5 business days
• Europe: 4–7 business days

Please note that delivery times are estimates and may vary during peak seasons, holidays, or due to circumstances beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and selected shipping method.

All prices shown on our website include applicable VAT and taxes. The total amount displayed at checkout is the final amount you will pay.

Delivered, Lost or Delayed Packages

Once your order has been handed over to the shipping carrier, delivery is managed by the carrier.

If your shipment is delayed, we recommend checking the tracking information first, as it contains the most up-to-date delivery status.

If your parcel appears to be lost or you need further assistance, please contact us through the chat on our website. We’ll be happy to help investigate the shipment with the carrier.

If the tracking information confirms that the parcel has been delivered to your mailbox or another delivery location selected through the carrier, the order is considered successfully delivered. WOWBROW Cosmetics cannot be held responsible for parcels that go missing after delivery to an unsecured location.

Unclaimed Packages

Packages delivered to a pickup location must be collected within the carrier’s collection period.

If a package is returned to us because it was not collected, or because an incorrect or incomplete shipping address was provided, a NOK 89 handling and return shipping fee will be deducted from your refund.

Failure to collect a package does not constitute a valid return or cancellation of the purchase. If you wish to return your order, you must first receive the package and then follow our standard return procedure.

To avoid delivery issues, please ensure that your name, shipping address, phone number, and email address are entered correctly when placing your order.